Shop Ryder Community Bus

The Shop Ryder is a free bus service within the City of Ryde.

The City of Ryde is keen to improve traffic flow by encouraging residents to leave the car at home and use public transport for local trips towards providing a more sustainable option for travel. The Shop Ryder Bus Service is a small step towards this goal.

There are two buses, colour-coded orange and blue to indicate which route they are travelling.

Route 1 - Orange: Meadowbank to West Ryde via Gladesville, Top Ryde City, Eastwood and Ryde Hospital.

Route 2 - Blue: Top Ryde City to Eastwood via Gladesville, Meadowbank, West Ryde and Ryde Hospital.

The service runs from Wednesday to Saturday during off-peak hours. We will endeavour to make sure that the service runs on time, but traffic conditions or other circumstances beyond our control may sometimes cause delays.

There are 9 designated Shop Ryder bus stops, and you can also catch the buses from any STA bus stop along the route. Make sure you signal the driver clearly.

The Shop Ryder service is open for passengers living in Ryde travelling to any of the locations along the dedicated service route.

No. Due to space constraints you cannot bring your motorised scooter on the bus

Not at this time. Previously the Shop Ryder did have ability on a previous bus to accommodate wheelchairs, however, passenger usage statistics provided that the service was not utilised by wheelchair based passengers. To manage the growing demand for seating space on the small bus, this service was not renewed when the buses were replaced. Should you have queries regarding this please contact Customer Service on 9952 8222.

You can only bring shopping that you can carry onto the bus yourself. For larger grocery shopping, you should arrange for home delivery through the supermarket.

Due to COVID19 restrictions, the maximum capacity is currently 12 passengers, each trip. Passengers are not permitted to stand on the bus.

Yes, seatbelts are provided, and passengers under law are required to wear them.

Eating and drinking are not permitted on the buses.

For items left or found on the bus, contact the Customer Service Centre on 9952 8222.

For more information call the City of Ryde on 9952 8222. 

Yes, prams can be taken onto the bus but they must be folded and stowed securely, and the child should be seated with their carer

Buses are thoroughly cleaned (deep clean, sanitised & disinfected) before each shift, during lunch breaks, and at the end of shifts. This includes all contact points and surfaces (seats, handrails, bus bells, etc), as well as the aircon vents and driver's reachable controls.

Drivers check and refill any sanitising solutions, wipes, disinfectant sprays, and hand sanitisers prior to commencement of each shift.

There is no driver-to-passenger contact throughout the service and drivers are instructed to prohibit passenger-to-passenger contact where possible.

Each bus is currently fitted with "Please Sit Here" and "Do Not Sit Here" signs on each seat allocation.

City of Ryde “Shop Ryder Survey 2024 Survey Prize Draw” Competition - Terms and Conditions

The following terms and conditions apply:

1. The “Shop Ryder Survey 2024 Prize Draw” competition commences at 9.00am Australian Eastern Daylight Time (AEDT) on Wednesday 14 February 2024 and closes at 11.59pm AEDT on Sunday 24 March 2024.
2. The Promoter is City of Ryde of Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
3. Entry into the promotion is open to residents of NSW, Australia who are 18 years or older.
4. Employees, contractors and councillors of the Promoter may respond to the survey, however, they are not eligible for the prize draw associated with this promotion.
5. Only one entry per person is permitted.
6. To be eligible, participants must submit and complete the Shop Ryder Survey 2024 Prize Draw survey online at https://www.surveymonkey.com/r/ShopRyder24 or a paper copy.
7. Once submitted, the entrant cannot alter or delete the entry.
8. Participation in the Promotion by completing the above step is deemed acceptance of these terms and conditions.
9. Participants who do not provide a legible or valid Australian telephone number/email and their name will have their entry voided.
10. In the event that an entrant’s contact details change during the competition period, it is the entrant’s responsibility to notify the Promoter.
11. The prize draw is open to all qualifying entrants who submit a completed survey between 9.00m Australian Eastern Daylight Time (AEDT) on Wednesday 14 February 2024 and 11.59pm AEDT on Sunday 24 March 2024. No purchase is necessary. 
12. All entries become the property of the promoter.
13. The winners will be drawn at random from eligible participants on Tuesday 9 April 2024 at Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
14. The competition is a game of chance. From the entries, two will be randomly selected to each win one (1) $50 gift voucher until there are no more prizes available.
15. The total prize pool is worth $100.
16. The winner will be notified within two (2) working days of the draw taking place by telephone/email and will be provided with details of how to redeem the prize.
17. The winning entry may be published in City of Ryde documents and on City of Ryde social media channels. They may also be published on the ryde.nsw.gov.au website and in local press.
18. By entering the prize draw, the winner and runners-up consent to their name being published and to participate in any publicity accompanying or resulting from this promotion in printed and/or online formats without requiring further payment by the City of Ryde or further consent from the winner or runner up.
19. The promoter accepts no responsibility for change in prize value between now and the ultimate prize redemption date.
20. The prize must be taken as offered. The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be redeemed as cash. The prize is not valid in conjunction with any other offer.
21. The prize is subject to any conditions imposed by the supplier.
22. If the prize is not claimed within five (5) working days of the prize draw, the relevant winner’s entry will be deemed invalid and the Promoter will reselect the winning entry.
23. The judge’s decision is final and no correspondence will be entered into.
24. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to State Regulation.
25. City of Ryde will not be responsible for any entries that are not received for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions. 
26. The information the entrants provide to us will be used in accordance with the City of Ryde privacy statement (available at http://www.ryde.nsw.gov.au/Information-pages/Privacy-Statement) and for the purpose of conducting this competition. City of Ryde may also use this information to communicate with entrants about the running of this competition or similar competitions in the future. City of Ryde, its associated agencies and companies associated with this competition may disclose entrants’ personal information to their contractors and agents to assist in conducting this promotion or communicating with the entrants (including publishing winners’ names).

Definitions

“Participant” means any person who enters the “Shop Ryder Survey 2024 Prize Draw” competition.

“Promoter” means the City of Ryde of Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.