Contact Us
General Enquiries
Council recommends that customers report any issue directly via telephone, mail, in person or online via our Report an Issue form.
Please note: Reports received via commercial applications such as Snap, Send, Solve do not collect sufficient information for Council to complete the request effectively, which can result in delays in processing. For this reason, City of Ryde does not recommend using Snap, Send, Solve.
If you would like to submit feedback, please use our Online Feedback Form.
IN PERSON
Customer Service Centre
1 Pope Street, Ryde NSW 2112
Operating hours: Monday to Friday, 9.00am - 5.00pm
(Second Thursday of each month 10.00am to 5.00pm)
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NORTH RYDE OFFICE
Level 1, Building 0, Riverview Business Park, 3 Richardson Place, North Ryde NSW 2113
Operating hours: Monday to Friday, 8.30am - 4.30pm
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TELEPHONE ENQUIRIES
Customer Service Call Centre
Phone: 9952 8222
Operating hours: Monday to Friday 8am - 5.30pm
Note: second Thursday of each month hours are 10am - 5.00pm
If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS).
AFTER HOURS ASSISTANCE
Phone: 9952 8222
POSTAL ADDRESS
All correspondence should be address to the
Locked Bag 2069
North Ryde NSW 1670
OTHER CONTACT DETAILS
Email: cityofryde@ryde.nsw.gov.au
Fax: 02 8026 0887
ABN: 81 621 292 610
Language Assistance
Please call the Translating and Interpreting Service on 131 450. We also have some staff trained as Language Aides to assist you in languages other than English. Please ask when you call.
Report an issue
Tell us about any issues or problems that may require Council's attention around your area - abandoned vehicles, dogs, graffiti removal, missed or damaged bins, footpaths and roads.
Report an Issue
A representative from Council will contact you shortly after your issue has been received.
About Customer Service
Our friendly Customer Service Officers are extensively trained and multi-skilled to assist you in a wide range of services including:
- Provision of detailed information about Council products, services, and activities
- Requests for service or complaints regarding Council’s infrastructure
- Licence and permit applications
- Payments and bookings
All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, and credit card. Please note that payments by credit card attract a merchant service fee.
At City of Ryde we value our customers. We have a Customer Service Charter, which outlines our aims and procedures, and what our customers can expect from our staff and people who represent Council.
View the Customer Service Charter(PDF, 139KB).
Planning Enquiries
Building and Development Advisory Service
Customer Service Centre (formerly 'Ryde Planning and Business Centre')
1 Pope Street, Ryde NSW 2112
In person appointments are currently unavailable.
Phone: 9952 8222
Services available are:
- Planning and development enquiries
- Development Application lodgement
- Viewing of notification and exhibition material
- Building compliance
- Payment of development fees
- Search of historical documents
Libraries
Ryde Library
1 Pope Street
Ryde NSW 2112
Phone: 9952 8352
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Eastwood Library
Cnr Hillview Road and West Parade, Eastwood 2122
Phone: 9952 8375
Gladesville Library
6 Pittwater Road, Gladesville 2111
Phone: 9952 8378
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North Ryde Library
201 Coxs Road, North Ryde NSW 2113
Phone: 9952 8377
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West Ryde Library
2 Graf Avenue, West Ryde NSW 2114
Phone: 9952 8376
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Aquatic Leisure Centre
Ryde Aquatic Leisure Centre
504 Victoria Road Ryde NSW 2112
Enter carpark from Karen Moras Drive Ryde (between Margaret and Weaver Streets)
Phone: 8878 5111
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Sportsgrounds
Wet Weather Advisory Line
Regular updates on sporting field availability
Phone: 9952 8244
Reporting faulty training lights
After hours 5pm – 10pm
Phone: 9952 8222
Venues
General Enquiries and Bookings
Phone: 9952 8222
Visit webpage
Meetings
All Council Meetings, Works and Community Committee Meetings and Finance and Governance Committee Meetings are held at the Council Chambers, Level 1A, 1 Pope Street, Ryde. View the meetings calendar.
Social Media
For the latest news in your City - from events and competitions, school holiday activities, sportsgrounds updates, works projects, jobs, resident information and more.
Please note: Enquiries through our social media channels will be responded to on Monday to Friday 8am - 4pm (excluding public holidays). For urgent enquiries please call Council's Customer Service Centre on 9952 8222.