eNotices FAQs

Please ensure you have not made a typo when entering the reference number found on the bottom righthand side of your latest paper notice next to the eNotice logo. It must be the most recent notice you have received and be issued in your name older notices will have outdated reference numbers. 

The eNotices Reference Number is a specific code needed to register for eNotices. It changes every notice because it uses an algorithm to identify the specific notice being registered, in order to ensure its easy registration. Once registered the reference number is no longer required. 

Please double check the email address you entered was correct. If so, please ensure your spam filter hasn’t diverted the email notice to the Spam folder. Try adding noreply@enotices.com.au to your trusted contacts list. 

There is a maximum limit to how many email addresses can be added to a single eNotices profile, but it is unlikely that a standard user would reach this limit. Please ensure you remove any email addresses not being used anymore, as all listed email addresses will be emailed your notice automatically. 

Login into your eNotices account and from your dashboard, click ‘Update Contact Details’. On the next page you can change the ‘Email Address’ field to your new email, then click ‘Save’. 

If you have forgotten your password, you can click ‘Forgot your Password’ link at the login screen. Follow the prompts to receive an email with a password reset link.

If you have already login, go to ‘Update Contact Details’ and click the Change Password’ button. Follow the prompts to update your password. 

If you need to change your account email and password, please ensure you change your email first. If you change the password before your email, and you no longer monitor your previous email, you may be locked out of the account. Please contact Customer Service on 9952 8222 or email cityofryde@ryde.nsw.gov.au.

If you have changed your name, this can cause the system to revert back to a paper notice. You can login to your account and check under your ‘Accounts’ section to ensure your notices are set from ‘Post’ to ‘Email.

In your account, under the ‘Notices’ section you can check if you have applied a search filter in the ‘Advanced Search Options’ tab. If there are any filters present it will restrict what notices you can see. You can click the ‘Reset’ button and then click ‘Apply’ to clear all filters.

It may also have been caused by a recent name change. If so, you can re-add your accounts back with the reference number on your most recent paper notice. 

Since the email address is not monitored, no action will be taken to your response. You will not receive a bounce/undeliverable notification, please ensure if you have a query to contact the Rates Team.

You will need to up-to-date Adobe brand PDF viewer to view your notice on the computer, such as Adobe Acrobat Reader. 

First you will need to login to your eNotice Portal account, go to your ‘Accounts’ page. Click on the red button under the Remove Column. This will remove the property from your eNotice portal account and your next instalment notice will be sent by post.

Please ensure that your postal address is correct by checking the latest notice issued to you. If this is incorrect, please go to our website and update your address using our Change of Address online form. You can always change back to email notices if you prefer.

Please ask your Agent to advise Council that they are now managing your property and wish to receive the rate notice. Your agent must complete the online Change of Address form - Managing Agents.

Electronic & postal delivery of the rate notice to you will be removed for the period the notice is registered for delivery to your agent. When this changes and you wish to resume receiving notices to your email, please complete the online Change of Address form and on receipt of notification from Council that your address has been updated, you can then re-register your property into your eNotice Portal Account.

The eNotice Portal offers 2 types of User Accounts;

SELF MANAGED: this type of eNotice Portal Account is where the User registers for the account and adds and removes properties using the eNotice Reference Number from the rate notice. It is mostly used by individual property owners, but can also be used by managing agents.  Rate notices are issued via a separate email for each property registered at each instalment.

COUNCIL MANAGED: this type of eNotice Portal Account is for Managing Agents only. When a registered Managing Agent completes the Change of Address Form for Managing Agents, Council will update its records to ensure future rate notices will be sent in a single email in a zipped file to the agencies registered email. Rate notice history will appear into the eNotice Portal Account after the next quarterly notice is issued.

To register your agency for a Council Managed eNotice Portal Account please see the instructions below.

1. Download 7zip https://www.7-zip.org/
2. Check you can open and view the notices in the TEST file below. Please note, the file will need to be unzipped before you can test it. 
   Download: CustomerNotice.7z(ZIP, 285KB)

3. If you wish to proceed please email cityofryde@ryde.nsw.gov.au providing the following details:

   Agency Trading Name:

   Agency Postal Address:

   Agency contact person & phone number:

   Agency email address for service of rate notices:
   
   

Council will let you know when your eNotice Portal Account has been created and you will be sent a reset password email form noreply@enotices.com.au. Please add this to your safe senders in your email settings.

Rate notice history will appear into the eNotice Portal Account after the next quarterly notice is issued. Where rates are overdue at instalment time Council will issue a rate notice via email and by post to the Agency postal address.